Frequently Asked Questions

ElektroPro offers a wide range of electronic gadgets, including smartphones, headphones, earphones, laptops, portable speakers, smartwatches, computer accessories, and phone accessories. We focus on providing reliable, original products at competitive prices.

You can place an order directly through our website. Browse the products, add your desired items to the cart, and proceed to checkout. You’ll receive a confirmation email once your order is placed.

Yes, ElektroPro primarily operates on a delivery model. We deliver products across Mahe, Praslin, and La Digue islands. You can choose your preferred delivery option during checkout.

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Yes, customers can opt to collect their orders. Please choose the “Collection” option at checkout, and we will notify you once your order is ready for pickup.

Delivery times vary depending on your location. Typically, deliveries within Mahe take 1-2 business days, while deliveries to Praslin and La Digue may take 2-3 business days.

Yes, a nominal delivery fee applies based on your location. The fee will be calculated and displayed during checkout. For orders above a certain amount, delivery may be free.

We accept credit/debit cards, bank transfers, and mobile payment options as well as cash on delivery. You can contact us on whatsApp on 2595809.

We offer a hassle-free return policy. If you are not satisfied with your purchase, you can return it within 14 days of receipt for a full refund or exchange, provided the item is unused and in its original condition with the packaging intact. Please contact us on 2595809 to process a return.

Yes, all our products come with a warranty 6 months. The warranty covers only issues that originated from the factory. We do not cover any damage caused by the customer.

Our website is regularly updated to reflect current stock levels. If a product is out of stock, it will be indicated on the product page.

You can cancel or modify your order before it has been dispatched. Once your order is on its way, cancellation or modification may not be possible. Please contact us on 2595809 as soon as possible for assistance.

Yes, we frequently run promotions and offer discounts on selected products. Keep an eye on our website and follow us on Instagram or Facebook to stay informed about our latest deals.

If you receive a damaged or defective product, please contact us on 2595809 immediately. We will arrange for a replacement or refund as per your preference and availability of product.

Delivery times vary depending on your location. Typically, deliveries within Mahe take 1-2 business days, while deliveries to Praslin and La Digue may take 2-3 business days.

Delivery times vary depending on your location. Typically, deliveries within Mahe take 1-2 business days, while deliveries to Praslin and La Digue may take 2-3 business days.